1
2017 WINNER BEST SUPPLEMENT | BYRDIE CURATED BEAUTY AWARDS | PROUDLY AUSTRALIAN

Frequently Asked Questions

Zilch Acne Formula

What can Zilch help with?

Zilch may assist with:

  • Deep under-the-skin, painful acne
  • Whiteheads (pimples that come to a head)
  • Acne resulting from coming off the pill
  • Hormonal acne
  • Adult acne on jawline, chin, cheeks and temples
  • Stubborn acne that has not responded to other treatments
  • Body acne (chest, back, shoulders, buttocks)
  • Closed comedones (clogged skin)

What are the ingredients in Zilch?

Zilch is made up only of 17 herbal ingredients, and potato starch in the granulation process. No added preservatives, chemicals or nasties!

Prunus persica, Carthamustinctorius, Salvia miltiorrhiza, Hedyotisdiffusa, Angelica dahurica, Gleditsiasinensis, Viola yedoensis, Taraxacum mongolicum, Lonicera japonica, Phellodendronamurense, Paeoniasuffruticosa, Gardenia florida, Gentianascabra, Scutellariabaicalensis, Zingiberofficinale, Angelica polymorpha, Glycyrrhizauralensis, Starch-Potato.

How is Zilch made?

Zilch Acne Formula is batch made from scratch when we place an order with our manufacturer.

Raw herbs have to be sourced, and then go through stringent quality testing before they can be processed. The extraction process to transform it from a raw herb into a tablet form is made up of many stages. It then needs to go through another few rounds of testing, before its passed and released for dispatch. Once it’s dispatched from the factory, it is freighted to us and must pass customs and quarantine checks before being delivered our warehouse.

This whole process can take up to 4 months, but it does make for a very specialised product. As they always say… good things come to those who wait!

How do I take the formula and at what dosage?

Zilch Acne Formula is made up of herbal medicine extracts pressed into tablets.

Take recommended dose away from food – allow at least 20 minutes on either side of a meal before taking Zilch. If you are sensitive, try taking Zilch 20 minutes after a meal.

 

Mild Acne Dosage MILD: Take 2 tablets, twice a day.
Moderate Acne Dosage MODERATE: Take 3 tablets, twice a day.
Severe Acne Dosage SEVERE: Take 4 tablets, twice a day.

 

Why do you have to take so many tablets a day?

It sounds like a lot because we are generally used to the “1 a day” supplement dose. Because Zilch’s active ingredients are made purely with herbal extracts and not synthetically derived, the dosage needs to be higher to get the therapeutic benefit. You’re really just taking potent herbs in a tablet.

When can I expect results?

Patients report changes in skin within 1 – 2 weeks. Inflammation has reduced and new breakouts are much more infrequent. Clear skin may be noted within 6 – 8 weeks of use.
Everyone responds differently to treatments and times may vary from person to person.

Can I expect a purge period? Is my skin supposed to get worse before it gets better?

Zilch is not designed to make your skin worse before it gets better, however, a very small percentage of users report an initial purge period of 7-10 days before skin begins to improve. Please consult your healthcare practitioner if concerned. If purge period does not subside after 10 days, please discontinue use.

Can I take Zilch when I'm pregnant?

No. Zilch Acne Formula cannot be taken while pregnant, or trying to become pregnant.
Zilch cannot be used in pregnancy as it contains some ingredients that fall into the category of “blood movers”.

In Chinese Medicine, herbs that have such properties are contraindicated during pregnancy for those reasons so that it does not disturb the uterine blood.

If you are looking to become pregnant, it is recommended to stop using Zilch 3 days before trying and to not use Zilch while trying to become pregnant.

Can I use Zilch Acne Formula for mild acne?

Yes. Zilch Acne Formula is designed with herbal ingredients that help with reducing inflammation and clearing toxicity in the body. The same patterns often exist with mild-acne, so Zilch Acne Formula can be beneficial.

The recommended dose for full strength for moderate – severe acne is 8 tablets (4 tablets in the morning, 4 at night) however, you can take whatever dosage you see fit.

For example if you feel you are sensitive, you can start with 2 tablets x 2, or if your acne is milder you can try 3 tablets x 2.

I have teenage acne. Can I take Zilch Acne Formula?

Teenage acne can often be more difficult to manage due to the hormones changing during puberty. Zilch Acne Formula may help reduce the severity and manage teenage acne and its symptoms.

I am on the contraceptive pill/Implanon/IUD. Can I take Zilch?

Yes. Zilch Acne Formula is safe to use while on birth control medication and devices. If unsure, please consult your doctor.

Is there anyone that shouldn't take Zilch Acne Formula?

Individuals taking anticoagulants or individuals at risk of bleeding problems should seek medical advice before taking Zilch.

Do not use if pregnant or likely to become pregnant.

Please read label before use.

Can I take Zilch while on other acne medications such as Accutane or antibiotics?

Yes. There is no contraindication with other common acne medications. If unsure, please consult your doctor before using Zilch.

I am planning to come off the pill and am worried about my skin breaking out. Can Zilch help?

Yes. Zilch Acne Formula can assist in managing your skin breakouts that commonly occur when people stop the contraceptive pill. General advice is to take it 2 weeks before you finish the last day of the pill.

Can Zilch be taken with other medication?

The TGA warnings for this product are as follows: Individuals taking anticoagulants or individuals at risk of bleeding problems should seek medical advice before taking Zilch. Do not use if pregnant or likely to become pregnant.

There are no other TGA contraindications.

If you are taking medication and are concerned, please seek advice from a doctor before using Zilch.

 

Are there any common side effects or reactions?

No. Zilch is 100% natural, with no added preservatives or fillers. This is general advice only and we cannot take into account specific allergies that individuals may suffer from. Please read label and ingredients if you suffer from known allergies.

I want a consultation and a specific custom formula made up. Who can I contact?

Dr. Vivian Tam, founder of Zilch Acne Formula, is a Chinese Doctor practicing in Melbourne. Consultations are available via booking only. Please visit Cosmetic Acupuncture Melbourne for more information.

Alternatively, please make a consultation with a Doctor of Chinese Medicine for specific information.

My skin has cleared up on Zilch. Do I need to keep taking it?

No. Zilch Acne Formula is designed as a long term solution to acne. When the skin is clear, you should be able to stop taking Zilch. General advice is to ween off the herbs by taking 50% dose for two weeks and assessing your skin, to give yourself time to see if you need to continue taking it or not. 

I want to stay on Zilch Acne Formula on a maintenance dose after my skin has cleared up. Can I do this?

Yes. Some people opt to stay on it at a very low dose (2 pills once a day) to keep breakouts at bay. This is general advice only. If you need more specific information regarding dosages, please contact your health practitioner or book an appointment with Dr. Vivian Tam at Cosmetic Acupuncture Melbourne.

I am breastfeeding. Can I take Zilch?

We don’t recommend using Zilch while breastfeeding, so please discontinue use until you stopped breastfeeding.

Zilch Acne Formula is made from 100% natural herbal ingredients, however, because it is not ethical to trial and run studies with newborns as subjects, we are not able to say if it is safe or unsafe for breastfeeding. 

Please consult your medical practitioner before starting on Zilch if you are breastfeeding.

I can't swallow the tablets, can I crush the tablets instead?

You are able to crush the tablets and mix them into water, but the herbs are extremely bitter. It is not a taste that you could disguise in a smoothie, or tolerate chewing.

Our advice if you cannot swallow them, is to crush them, add hot water (1/4 cup) until dissolved into a liquid, hold your nose and have it as a quick shot!

Zilch in its powder form is how it is dispensed in Dr. Vivian’s clinic.

Can men use Zilch?

Absolutely YES! Zilch can be used by both men and women. Our formula works on harmonising imbalances within the body and is applicable to both males and females.

Can Zilch help with body, upper back and shoulder acne?

Zilch has been designed to work with all types of acne as it works on balancing the internal patterns that cause acne – whether that is on the face, body, chest or back.

Does Zilch contain nuts?

Zilch does not contain any tree nuts. Please be sure to check the ingredients list here.

I have missed my dose, what can I do?

No need to make up for the dose, just continue as per normal the next morning.

Treat Zilch as a herbal supplement and not so much a medication, so missing a dose here or there is not going to “ruin” any results and we don’t recommend going over the the maximum dose of 8 tablets per day.

Returns

If Zilch doesn't work for me, can I get my money back?

Unfortunately we are not able to offer any guarantee with our product under our listing with the Therapeutic Goods Administration (TGA)
 
As we are a Chinese Medicine company, we know that the herbs do react differently for each individual person, so we can’t guarantee it will work for everyone. We understand where you are coming from, and our price is considered high but we are selling high quality and a large quantity of herbs in their purest forms with no fillers. 
 
If you are concerned that Zilch may not be the product for you, you can contact Dr Vivian Tam and set up a consultation with her via skype or come into her office, and she can provide you a specialised custom formulation for you. You can contact her at www.cosmeticacupuncturemelbourne.com.au.
 
Due to the health risks from tampering, we cannot accept back any open bottles of Zilch.

I have had a change of mind, what can I do?

We do not provide refunds for change of mind purchases.

At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

We appreciate your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not a individualised treatment, we are not able to take into account any sensitivities or allergies you may have.

My order is damaged/faulty, what can I do?

All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.

In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.

What is your full returns policy?

Our Refund Policy applies to all purchases made on the website https://www.zilchacne.com

Due to the health risks from tampering, all products are sold on a “No Return Basis” unless faulty.

We are unable to accept returns or exchanges for products other than those purchased directly from us at www.zilchacne.com unless the product is not of acceptable quality and/or the product does not match the description we provide (for example on its label or packaging). Both of these are statutory guarantees provided under the Australian Consumer Law.

If the product fails to meet a statutory guarantee referred to above, please contact us at info@zilchacne.com and we will provide you with a remedy. Otherwise, if you purchased your Zilch Acne Formula from a department store, speciality retailer, other online store or elsewhere, please process your return with the original company of purchase in line with that store’s return policy.

All refund requests must be made within 14 days of receiving the product.

Refunds will be issued in your original payment method.

No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit.
All return shipping costs are the responsibility of the purchaser.

Zilch Acne Formula cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

For any requests for returns under our Refund Policy please contact info@zilchacne.com.

Change of mind

We do not provide refunds for change of mind purchases.
At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

We appreciate that your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not a individualised treatment, we are not able to take into account any insensitivities or allergies you may have.

Faulty

All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.
In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.

Payments

Can I use AfterPay if I am not located in Australia?

At this point in time we can only offer AfterPay to our Australian customers. 
For all our other customers around the world, we offer PayPal. PayPal offers the highest protection and best currency rates for our customers.

I don't have PayPal, how can I pay for my order?

For our Australian customers, if you do not have PayPal, we offer Visa and Mastercard payment options and also AfterPay. We do not offer direct deposit or cash on delivery.

For our customers outside of Australia, if you do not have PayPal, we are unable to process any other banking payments or transactions. PayPal is recommended for it’s safety and customer protection.

I can only see the price in Australian Dollars, what is it in my local currency?

To find out what the conversion is of your order, you will need to check the currency conversion rates provided by PayPal.

The details to access this conversion calculator are here:
https://www.paypal.com/au/smarthelp/article/where-can-i-find-paypal’s-currency-exchange-rates-faq1976

I have been double charged, what can I do?

If you believe you have been double charged or an error has occurred with your payment, please contact us on info@zilchacne.com and we will review your order details and the payment transactions.

Please make sure you send through your order number or any details you have used on your order so we can review the details quickly for you.

Shipping

How long will it take to ship my order?

Once our team have processed and packed your order, the following delivery time frames will apply. Please note that these are all estimates provided by our courier companies. We do not guarantee delivery or shipment dates.
 
Customs Clearance Note: Please keep in mind we cannot control any time frames or details when your package is clearing customs within your country. Due to security measures, a parcel will be scanned by customs once it enters and then scanned once cleared. Please be patient and understand that neither ourselves nor the courier company can provide any details on this.

AUSTRALIA

Australia Post Standard – 3-5 Business Days 
Australia Post Express – 1-3 Business Days

NEW ZEALAND 

Australia Post International: 3-5 Business Days

ASIA PACIFIC

DHL Packet Plus: 9-12 Business Days

WESTERN EUROPE / UNITED KINGDOM

DHL Packet Plus: 9-15 Business Days

CANADA

DHL Packet Plus: 9-15 Business Days

USA

DHL Expedited Direct: 5-8 Business Days

UNITED ARAB EMIRATES

Australia Post International: 7-10 Business Days

REST OF THE WORLD

DHL Packet Plus: 9-20 Business Days

When does your warehouse ship out orders?

Our warehouse working hours are Monday to Friday 7am – 5pm Australia (Melbourne) time.

We ship out Australian orders daily and we send our international orders twice a week on Tuesday and Thursday.

Processing times may vary due to sales, new products, Australian public holidays etc.

If you are concerned your order hasn’t been shipped and you haven’t received any emails from us after 5 days, please contact us at info@zilchacne.com.

Why am I being charged a customs fee or sales duty?

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc.

If you refuse the shipment from us/choose the abandon the shipment, the item will be sent back to us within 90 days. To claim a refund (minus a 20% restocking fee) you will need to let us know that you are not claiming your item due to customs fees and then we will refund your money once the item is lodged back at our warehouse.

Please be fully aware this return time frame can be as long as 90 days and we will not refund any money until the item is back in the warehouse. Once an item is on the way back to us, we have no way of checking where it is, or getting information from DHL on its location. 

How do I find out where my parcel is?

The most convenient way to find out where your parcel is, is by clicking the link in your shipped order email. It will contain a tracking number and a link to our courier’s website.

If you notice there have not been any new scans lately, please call the courier in your region for an update. Their local number can be found by clicking on the tracking link and going to their website (DHL).

Once the item has cleared customs in your country, the parcel will then move into your local postal service for the final delivery to you. To get a more detailed update on your parcel’s location, please use your tracking number with your local postal service.

An example, if you lived in the USA, a parcel will be delivered via USPS. Your tracking number can be used in the USPS tracking website as well as the DHL website.

 

I need to change my delivery address, how can I do that?

If for some reason you need to update your postal address for where the package will be sent, please email info@zilchacne.com with subject “CHANGE OF SHIPPING ADDRESS” by 7am (AEST) before orders are processed for shipping.

Unfortunately shipping address changes received after 7am may not be able to be processed, but we will try to accommodate you if we can.

Please triple check all shipping details listed is correct is correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this. The address submitted on order is final and any changes required are to be requested through the Courier Service.

 

I think my parcel has been stolen/or is lost

Zilch Acne Formula cannot be held responsible / liable for lost or stolen packages. The customer accepts full responsibility to file any claim(s) with carrier for stolen and/or lost shipments.

No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit.