Terms and Conditions

Terms & Conditions of sale


Any purchases made on the Zilch Acne website www.zilchacne.com is subject that you have read the and agreed to the disclaimer on the website. Disclaimer can be found here at www.zilchacne.com/disclaimer

Terms of Use of website

Using the Zilch Acne website www.zilchacne.com is subject to Terms of Use of Website. You agree that the terms of use form a contract between you and us each time that you access the website.


These are all estimates provided by our courier companies. We do not guarantee delivery or shipment dates. Orders are shipped to the delivery address as entered by the customer when order is placed.

Domestic Australian delivery time is estimated at 2-7 days after dispatch, depending on your location (regional addresses may have a longer delivery time than metro addresses). We use Australia Post to send all our parcels and provide tracking codes for you to check where your package is.

International delivery times are estimated by DHL Australia and vary region to region.

We package and ship Australian orders on business days excluding public holidays. International orders are processed once a week and therefore have a longer handling time of up to 7 days.

For all details please visit the Shipping & Returns page.

Returns policy

For our refund policy, please see here www.zilchacne.com/shipping-and-returns


When using this website to purchase any product, you confirm that the credit/debit card that is being used is yours or that you have authorisation for use of that card. Your personal information may be shared with third parties when necessary authorisation processes by the card issuer are carried out. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Payment details will show up as Zilch Acne on your bank statements.

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